General Terms

Arab Corporation for Psychological Tests maintains specific guidelines regarding refunds to ensure fairness for both customers and the company.

Non-Refundable Items

• Paper Books: All paper-based books, manuals, and printed materials are non-refundable once purchased. This policy is in place due to the nature of printed educational and psychological materials, which cannot be resold once opened or used.

• Digital Products: Online tests, scoring programs, and digital assessments are non-refundable once access has been granted or the product has been downloaded.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receipt with photographic evidence.

• Incorrect Orders: If we send you the wrong item, we will arrange for a replacement or full refund at no additional cost to you.

• Technical Issues: For digital products, if you experience persistent technical problems that prevent you from accessing the service, please contact our support team immediately.

Refund Process

1. Contact our customer service team at info@arabtesting.com or call +201003030211

2. Provide your order number and details of the issue

3. Our team will review your request within 3-5 business days

4. If approved, refunds will be processed to the original payment method within 10-14 business days